Returns

🔁 Returns & Exchanges

We want you to love your purchase — but if something isn’t right, we’ve got you covered.

✅ Return Eligibility

Returns accepted within 7 days of receiving your order.

Items must be unused, in original condition and packaging.

Only defective or incorrect items are eligible for return.

🔄 Exchange Policy

If you received a damaged or wrong item, we’ll gladly exchange it.

We cover shipping costs for mistakes on our end.

📨 Start a Return

Email us at: the.duo.sr@gmail.com

Or message us via WhatsApp: +212 6 63 22 34 83

Include your order number and a short explanation.

We'll respond within 24 hours.

❗ Important Notes

No cash refunds. We offer exchange or store credit.

Shipping fees are non-refundable, unless it’s our error.

Thank you for shopping with The Duo — your satisfaction means everything to us.